1. Introduction Welcome to Prime Xplay ("we," "our," "us"). By accessing or using our website located at primexplay.com (the "Site") and purchasing products from us, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these terms, you must not use our services.
These Terms constitute a legally binding agreement between you (the "User" or "Customer") and Prime Xplay.

2. Eligibility By using this Site, you represent and warrant that:
You are at least 18 years of age.
You possess the legal authority to enter into this agreement.
You are using the Site for personal, non-commercial use.
If you are under 18, you may not use this website. We reserve the right to request proof of age at any stage.

3. Nature of Services Prime Xplay is a digital platform that facilitates the sale of in-game credits, virtual currency (e.g., Free Fire Diamonds), memberships, and "Evo" access for online video games.

3.1. Role of Prime Xplay We act as a platform to connect users with digital product inventory. While we ensure the delivery of your purchase, Prime Xplay is not the developer of the games (such as Garena Free Fire) and does not own the intellectual property rights to the games or the virtual items sold.

3.2. Sourcing and Delivery To ensure prompt delivery and competitive pricing, our services may utilize a complex network of authorized global distribution channels, API integrations, and third-party digital fulfillment providers. Product availability and delivery speeds may occasionally be subject to the operational status of these external networks.

4. Account and User Conduct While you may not be required to create an account to make a purchase, you are responsible for providing accurate and complete information (such as Player ID, User ID, or Email) during the transaction process.

Prohibited Activities: You agree not to:

Use the Site for any illegal purpose or to facilitate any illegal activity.
Attempt to defraud the system using stolen payment details.
Provide incorrect Player IDs (we are not responsible for diamonds sent to the wrong account due to user error).
5. Pricing and Payments
5.1. Accepted Payment Methods We accept payments via the following methods:
Mobile Financial Services: bKash, Nagad.
Direct Bank Transfer.
Cards: Visa, Mastercard.

5.2. Pricing All prices are listed in Bangladeshi Taka (BDT) unless otherwise stated. Prices are subject to change at any time without prior notice.

5.3. Payment Processing Orders will only be processed once full payment has been confirmed by our system. For manual payment methods (like Send Money), you must provide the correct Transaction ID (TrxID).

6. Refund and Cancellation Policy Please read this section carefully.

6.1. NO REFUNDS Due to the nature of digital goods (virtual currency, game codes, and direct top-ups), ALL SALES ARE FINAL.

Once payment is completed and the order is processed, no refunds, exchanges, or cancellations will be granted under any circumstances.

This policy applies even if you have provided the wrong Player ID or User ID. Once the digital assets are sent, they cannot be retrieved or reversed.

6.2. Exceptions The only exception to this policy is if we are unable to fulfill your order due to stock unavailability or a technical failure on our end that persists for more than 48 hours. In such a case, a refund may be processed at our sole discretion to the original payment method.

7. Delivery We aim to deliver all top-ups and digital products instantly or within minutes of payment confirmation. However, delivery times are estimates and not guarantees. Delays may occur due to:

Server maintenance by the game developer.

Delays within our upstream digital distribution networks.

Verification of suspicious transactions.

Prime Xplay is not liable for any loss or damage arising from a delay in delivery.

8. Limitation of Liability To the fullest extent permitted by law:

Prime Xplay shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use of our services.

We are not responsible for any bans, suspensions, or restrictions placed on your game account by the game developer (e.g., Garena) resulting from your purchase or use of in-game items.

Our total liability for any claim arising out of these Terms shall not exceed the amount you paid to us for the specific transaction in dispute.

9. Termination of Service We reserve the right to restrict, suspend, or terminate your access to the Site or refuse service at any time, without prior notice or liability, for any reason, including but not limited to:

Violation of these Terms.

Suspicion of fraudulent payment activity.

Abuse of our support staff or platform.

10. User Content and Copyright Users are not permitted to post comments, upload media, or sell items on Prime Xplay. All content on this website, including text, graphics, logos, and software, is the property of Prime Xplay or its content suppliers and is protected by copyright laws.

11. Governing Law These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangladesh.

12. Contact Information If you have any questions regarding these Terms, please contact us at:
Email: admin@primexplay.com Website: www.primexplay.com

Thank you for shopping at Prime Xplay.
Please read this policy carefully. This is the Return and Refund Policy of Prime Xplay (primexplay.com). By making a purchase on our site, you agree to the terms outlined below.

1. Digital Goods and Services Prime Xplay specializes in the sale of digital products, including but not limited to:
In-game currency (Free Fire Diamonds).
Game memberships and subscriptions.
"Evo" access and other virtual game assets.
Due to the nature of digital goods, which are instantly delivered and/or irrevocably applied to a user account, we do not offer returns or exchanges.

2. General Refund Policy
All Sales Are Final. Once a transaction has been completed and the digital product has been delivered or the top-up has been processed to the provided Player ID/User ID, it cannot be reversed. Therefore, no refunds will be issued.
This policy applies to:
Change of Mind: We do not refund if you simply decided you no longer want the item.
Accidental Purchase: We do not refund purchases made by mistake or by minors without parental consent (as per our Terms, users must be 18+).
Wrong Player Data: We are not responsible if you enter the wrong Player ID, User ID, or Server ID. If the diamonds are sent to the wrong account due to your error, we cannot retrieve them and cannot issue a refund.

3. Exceptions (When Refunds May Be Issued)
While our general policy is strictly "no refunds," we may consider a refund request under the following specific circumstances at our sole discretion:
Product Out of Stock: If you have paid for an item that is currently out of stock and we are unable to restock it within 48 hours.
Non-Delivery: If a technical error on our side or within our distribution network prevents the delivery of the product, and the issue cannot be resolved within a reasonable timeframe (typically 48-72 hours).
Note: Delays caused by the game publisher (e.g., Garena server maintenance) are not grounds for a refund unless the maintenance persists indefinitely.

4. Refund Processing
If a refund is approved by Prime Xplay administration:
The refund will be issued to the original payment method used during the purchase (e.g., bKash, Nagad, or Bank Transfer).
Refunds may take 3-7 business days to appear in your account, depending on the processing time of the mobile banking provider or bank.
We do not cover any transaction fees deducted by the payment processor during the refund process.

5. Chargebacks and Disputes
Any customer who initiates a chargeback or payment dispute with their bank or payment provider (bKash/Nagad) for a validly delivered digital product will be permanently banned from using Prime Xplay. We reserve the right to report such activities to relevant local authorities and share transaction evidence to contest the dispute.
6. Contact Us
If you have any questions about this Refund Policy or believe you are eligible for a refund due to a technical error, please contact us immediately:
Email: admin@primexplay.com
Please include your Order ID and Transaction Details in your email for faster assistance.