1. Introduction
Welcome to Prime Xplay (primexplay.com). We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our digital products.
By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We collect various types of information to provide and improve our services to you.

2.1. Personal Information When you make a purchase or contact us, we may ask for personally identifiable information, including but not limited to:
Contact Information: Email address and Phone number.
Game Data: Player ID, User ID, and Server ID (required to deliver the top-up).
Identity Data: Name (if provided during payment).

2.2. Payment Information We do not store your full credit card information on our servers.
Card Payments: Processed via secure third-party payment gateways.
Mobile Banking (bKash/Nagad): We collect and store the Transaction ID (TrxID) and the sending phone number to verify your payment manually or automatically.

2.3. Usage Data We may collect information on how the Service is accessed and used. This includes your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, and the time and date of your visit.

3. How We Use Your Information
Prime Xplay uses the collected data for the following purposes:
Order Fulfillment: To process your payment and deliver the digital diamonds/membership to the correct Game ID.
Customer Support: To contact you if there is an issue with your order (e.g., invalid Player ID).
Verification: To prevent fraud and verify that the payment belongs to you.
Improvement: To analyze website traffic and improve our user interface.

4. Disclosure of Data (Third Parties)
We do not sell your personal data to advertisers. However, we may share your information with trusted third parties solely for the purpose of operating our business:
Payment Processors: We share payment details with gateways (e.g., Visa, Mastercard networks, Mobile Banking providers) to process transactions.
Service Providers: We may use third-party companies and global distribution networks to facilitate the delivery of digital codes and direct top-ups. These parties have access to your Game ID only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Bangladesh).

5. Data Security
The security of your data is important to us. We use SSL (Secure Socket Layer) encryption to ensure that data transmitted between your browser and our servers is secure. However, please remember that no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Cookies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information (e.g., keeping items in your cart). You can instruct your browser to refuse all cookies, but if you do not accept cookies, you may not be able to use some portions of our Service.

7. Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: admin@primexplay.com
Website: www.primexplay.com